Frequently Asked Questions

I’ve answered some common questions below to help you understand how I work and whether we’re a good fit. If anything isn’t covered, you’re welcome to get in touch.

Collapsible content

What do you specialise in?

I specialise in strategic brand identity design and considered Shopify websites. My work focuses on clarity, structure, and long-term usability — creating cohesive brand and website experiences rather than quick or trend-led builds.

Do you guarantee sales or website traffic?

No. I don’t guarantee sales or traffic.

Instead, I focus on building clear, well-structured brand and website foundations that support long-term growth. Performance depends on many factors beyond design, including marketing, product, and audience.

What do I need before we start?

You don’t need everything fully figured out.

A general idea of your goals, audience, and what you’re hoping to achieve is enough to get started. We’ll clarify direction together during the discovery stage.

How long does a Shopify website take?

Timelines vary depending on scope, but most projects take between 2–8 weeks from discovery to launch. Branding-led projects or combined brand and website work may take longer to ensure everything is considered and cohesive.

Which Shopify themes do you use?

I work with clean, flexible Shopify themes and customise them to suit each brand. Theme choice depends on your goals and requirements — I prioritise clarity, usability, and long-term manageability over heavily customised or overly complex setups.

Will my website be mobile-friendly?

Yes. All websites are designed and optimised to work seamlessly across mobile, tablet, and desktop devices. Mobile usability is considered from the start, not added as an afterthought.

Can I update the website myself after launch?

Yes. Shopify is designed to be easy to manage, and I build websites with long-term usability in mind. You’ll be able to update content, products, and imagery confidently after launch.

Do you offer ongoing support?

Ongoing support can be discussed depending on your needs. Some clients prefer to manage their site independently, while others benefit from occasional support or updates. We can talk through options once your project is complete.

How does payment work?

Projects are priced based on scope rather than fixed packages. A deposit is required to secure your project, with the remaining balance due before launch. Full details are outlined once scope and timelines are agreed.

Are you VAT registered?

I’m not currently VAT registered.

How do I get started?

The best place to start is by submitting a project enquiry. I’ll review your details and get back to you if it feels like a good fit so we can discuss next steps.

Still have questions?

If you’re unsure about anything or want to check availability, feel free to get in touch.